Terms of service
AÏNN LONDON
Luxuriously Yours
TERMS AND CONDITIONS OF SALE
Last updated: 3 Aug 2025
Welcome to AÏNN London. These Terms and Conditions govern all orders placed through www.ainnlondon.com and all related services provided by us. Please read them carefully before placing an order. By placing an order, you confirm that you have read, understood, and agreed to these terms.
AÏNN London is a trading name of Maisondelan Ltd, a company registered in England and Wales under company number 16278965, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. In these terms, "we", "us", "our", "AÏNN London", and "AÏNN" all refer to Maisondelan Ltd.
PROMINENT NOTICE — PLEASE READ BEFORE ORDERING
Three terms that are critical for every customer to understand:
1. ALL OUR ITEMS ARE MADE TO ORDER. Every outfit is stitched to your measurements. We do not hold pre-stitched stock. Under UK consumer law, personalised goods are exempt from the 14-day statutory cancellation right.
2. ORDERS CANNOT BE CANCELLED AFTER 24 HOURS. Because we commit materials and artisan time to your order within 24 hours of placement, orders cannot be cancelled or refunded after this window. Please order only when you are certain.
3. FRAUDULENT CHARGEBACKS ARE AGGRESSIVELY DEFENDED. Unsuccessful or fraudulent chargebacks incur an administrative fee of £485, and we reserve the right to pursue recovery through the courts. Please contact us directly before initiating any payment dispute.
1. ABOUT US AND THESE TERMS
1.1 Our Details
AÏNN London is a trading name of Maisondelan Ltd, a company registered in England and Wales.
Company Number: 16278965
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hello@ainnlondon.com
Phone: +44 (0)20 3929 2649
1.2 Acceptance
By accessing our website, creating an account, or placing an order, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree, please do not use our website or place orders.
1.3 Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on our website with a revised "Last Updated" date. Changes will not apply retrospectively to orders already placed — your order will be governed by the Terms in force at the time you placed it.
1.4 Related Policies
These Terms should be read alongside our Privacy Policy, Returns Policy, Shipping Policy, and Cookie Policy. All of these are accessible from the footer of our website and are incorporated into these Terms by reference.
2. ELIGIBILITY AND YOUR ACCOUNT
2.1 Age Requirement
You must be at least 18 years old to place an order. By placing an order, you confirm that you are aged 18 or over. Customers under 18 may only place orders with the consent and involvement of a parent or legal guardian who accepts these Terms on their behalf.
2.2 Your Account
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please notify us immediately at hello@ainnlondon.com if you suspect unauthorised access to your account.
2.3 Accurate Information
You agree to provide accurate, current, and complete information when placing orders, including your contact details, delivery address, measurements, and payment details. Incorrect delivery addresses or measurements provided by you may result in delays or additional charges (see Sections 5, 6 and 7).
3. OUR PRODUCTS — ALL MADE TO ORDER
3.1 Every Item Is Personalised
All AÏNN London garments are made to order and personalised to the individual customer. We do not hold pre-stitched stock. Every garment is stitched to your specific measurements (whether selected from our standard size chart or provided by you as custom measurements), and may be further personalised with your choice of colour, neckline, sleeve length, top style, bottom style, and dupatta options.
3.2 Production Pathways
Depending on the item you select, production follows one of the following pathways:
(a) Express Orders — approximately 2 to 3 weeks
For items listed as "in stock" or "ready-to-wear" on our website, the outfit has already been embroidered. Once your order is placed, our atelier stitches the pre-embroidered pieces to your measurements, adds any selected customisations, and quality-checks before dispatch. These items still qualify as made-to-order under UK consumer law as they are stitched to your individual specifications.
(b) Custom Orders — approximately 4 to 6 weeks
For custom sizing or custom colour selections from our 900+ colour library, production begins from scratch, including embroidery. These orders require longer production timelines.
(c) Fully Custom & Bespoke Orders — approximately 4 to 8 weeks
For fully bespoke designs, replicas of designer pieces, designs produced from a reference image, or significant modifications (such as combinations not shown on our website or entirely custom design elements), production is undertaken entirely from scratch and may take up to 8 weeks depending on complexity. Please also read Section 3.6.
3.3 Consumer Rights — Personalised Goods Exemption
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, specifically Regulation 28(1)(b), goods made to a consumer's specifications or clearly personalised are exempt from the 14-day statutory right of cancellation. As every AÏNN London garment is stitched to your individual measurements and, in most cases, further personalised by you, all AÏNN London orders fall within this exemption. Our cancellation policy is set out in Section 8 below.
3.4 Nature of Handmade Products
Our garments are hand-embroidered over hundreds of hours by skilled artisans — typically 4,000+ hours of work for a bridal piece and 800+ hours for party wear. Because the work is done by hand:
- Minor variations in embroidery motif placement, thread density, and colour depth between pieces are inherent to handmade work and are not considered defects.
- Hand-dyed colours may vary slightly from photographs shown on our website due to dye batch differences and monitor calibration.
- Some natural irregularities in silk, organza, tissue, jamawar, and other natural fibres are characteristic of these materials and not defects.
We make every reasonable effort to ensure products match their website descriptions and images. However, you acknowledge that small variations of this kind do not constitute faults.
3.5 Photography and Monitor Variance
We photograph our products carefully to represent them accurately. However, the colour you see on screen may vary from the actual garment due to screen calibration, device display settings, and ambient lighting when viewing the photograph. By placing your order, you accept reasonable variance of this kind. If an exact colour or fabric match is important to you, we recommend ordering a Swatch Pack (see Section 5.5) before placing your order.
3.6 Bespoke Work and Reference Images
Where you commission a bespoke piece — particularly one based on a reference image, a designer-inspired replica, or a design we have not produced before — you are commissioning a handcrafted interpretation, not a factory-replicated copy. The way a finished outfit drapes, falls, and sits is influenced by the fabric chosen, the weight and density of the embroidery, the construction, and your individual body shape and posture. Accordingly:
- The finished piece may differ in fit, drape, or silhouette from how a garment appears in a reference image, on a different body, or in styled and edited photography.
- We cannot guarantee an identical result to a reference image, which may use different fabrics or techniques or may have been digitally enhanced. We reproduce it to the best of our skill and judgement.
- For designs produced for the first time, the outcome is by its nature a first interpretation.
By placing a custom or bespoke order, you acknowledge and accept these risks. Variation of this kind is a normal feature of handcrafted, made-to-order clothing and does not constitute a fault. This does not affect your statutory rights in respect of items that are genuinely faulty, not as described, or not made to your confirmed specifications (see Section 9).
4. ORDERING AND CONTRACT FORMATION
4.1 Placing an Order
When you place an order via our website, you are making an offer to purchase the selected goods under these Terms. You will receive an order confirmation email acknowledging that we have received your order.
4.2 When the Contract Is Formed
A binding contract between us is formed when you receive your order confirmation email and your payment has been authorised and captured. From this point, your order is considered accepted and production will begin.
4.3 Our Right to Cancel
We reserve the right to refuse or cancel any order at our sole discretion within 7 days of order placement, including but not limited to circumstances where:
- The product is unavailable or cannot be produced
- Materials in the requested colour or specification cannot be sourced
- We cannot accommodate the measurements or customisations requested
- We suspect the order is fraudulent or placed in bad faith
- There has been an error in pricing or product description
- Production capacity cannot be confirmed within the stated timeframe
If we cancel your order under this clause, we will refund you in full within 7 business days.
4.4 Pricing
All prices are shown on our website in your selected currency (including GBP, USD, EUR, AUD, CAD, AED, TRY, and selected African currencies). Prices are inclusive of all applicable customs duties and import taxes for the destinations we ship to — the price you see is the price you pay.
4.5 Pricing Errors
If a pricing error occurs on our website, we reserve the right to cancel the affected order(s) and issue a full refund. We will contact you as soon as possible if this happens.
4.6 Payment
Payment is taken in full at the point of order. We accept credit and debit cards, PayPal, Klarna, and Clearpay. By providing payment details, you confirm that you are the authorised holder of the payment method used.
5. MEASUREMENTS AND CUSTOMISATIONS
5.1 Standard Sizes
If you order using our standard size chart (XS to XL), your garment will be stitched to the measurements shown for that size with a 3 to 5 inch internal seam allowance for minor alterations.
5.2 Custom Measurements
If you provide your own measurements, you are responsible for the accuracy of those measurements. We offer a free video consultation service to assist you in taking accurate measurements — please contact us at hello@ainnlondon.com to arrange this before placing your order. Garments produced to incorrect customer-provided measurements are not eligible for refund or exchange.
5.3 Your Order Is the Binding Specification
The size and measurements submitted with your order are the only specifications we accept as final, and are what our production team works to. Conversations are not instructions: if you discuss a change with us by live chat, WhatsApp, email, or telephone (for example, asking whether a piece can be made to a particular length), that conversation does not form part of your order unless you enter the agreed detail into the measurements box on the product page or the order notes / special instructions field at checkout. If you place the order selecting a standard size, or without entering the discussed measurement, we will produce to the size and information submitted with the order, not to the earlier conversation. We are unable to honour requirements that were not captured in your order.
5.4 Customisations
Where you select customisations (colour from our 900+ colour library, top style, bottom style, dupatta embroidery level, or other personalisation options), these selections are final at the point of order confirmation. Customisations cannot be changed after the 24-hour cancellation window described in Section 8.
5.5 Swatch Packs
If an exact colour or fabric match is important to you, you may order a Swatch Pack before placing your outfit order. For a small, non-refundable fee, we will send physical fabric and colour swatches so you can assess them in hand before production begins. By ordering an outfit without first requesting a Swatch Pack, you accept that minor colour and fabric variation may occur (see Sections 3.4 and 3.5).
5.6 Pre-Dispatch Video
We film an internal quality-assurance video of every completed order before dispatch. This video is retained by AÏNN London for record-keeping and quality control and may be used as evidence in the event of a dispute or chargeback.
If you wish to review and approve a pre-dispatch video before shipping, please request this in writing at the time of ordering. Video approval is not a standard part of our delivery process (as it adds time to dispatch) but is available on request. Where you have requested video approval, your approval — or no response within 48 hours of receiving the video — constitutes acceptance of the outfit's quality, colour, design, and measurements, and any issues must be raised before dispatch.
6. DELIVERY
6.1 Delivery Service
We ship worldwide via DHL Express. Expected transit time after dispatch is 2 to 6 business days depending on your destination. Free standard shipping is included on orders over £400 (or local currency equivalent). Orders below this value are charged a flat shipping fee of £15 (or local currency equivalent), displayed at checkout.
6.2 Delivery Times
Production timelines (express: 2-3 weeks; custom: 4-6 weeks; fully custom/bespoke: 4-8 weeks) plus shipping transit time give a total expected delivery window. These timelines are estimates and not guaranteed. We will notify you of any significant delay.
6.3 Delivery Address
You are responsible for providing an accurate and complete delivery address at the time of ordering. If a parcel is returned to us or requires redirection due to an incorrect or incomplete address provided by you, we reserve the right to charge the actual courier fees incurred for re-delivery, plus a £25 administrative handling fee.
6.4 Risk and Title
Risk in the goods passes to you on delivery to the address provided. Title (ownership) passes to you once we have received payment in full.
6.5 Delivery Attempts and Refusal of Delivery
DHL makes up to three delivery attempts. If you are unable to accept delivery at the first attempt, you may arrange redelivery or collection with DHL using the tracking number provided in your dispatch email.
(a) Reasonable Non-Receipt
If you miss a delivery attempt for reasonable reasons (e.g., you were not at home, you were travelling, you did not receive the delivery notification), please contact DHL to arrange collection from your local depot or to schedule redelivery. This is a normal part of the delivery process and carries no penalty.
(b) Refusal or Non-Collection
If you actively refuse delivery, instruct the courier not to deliver, or fail to collect the parcel from the DHL depot within the courier's stated holding period (typically 7 to 14 days depending on country), the following will apply:
- We will contact you by email and WhatsApp to inform you that the parcel is available for collection and to provide a final collection deadline of 7 days from our notification
- If you do not collect within this extended window, the parcel will either be held at the depot or returned to AÏNN London
- You remain the owner of the goods (title having passed on dispatch per Section 6.4)
- No refund is due, as the goods are made to order and have been produced and dispatched in accordance with your order
(c) Parcel Returned to Us
If a refused or uncollected parcel is returned to us, we will hold it at our facility for a period of 60 days from the date of return. During this period:
- You may arrange redelivery by paying the actual re-shipping cost plus a £25 administrative handling fee
- You may collect the parcel in person from our registered address by prior appointment, at no additional charge
- After day 30, a storage fee of £5 per day applies up to a maximum of £150
(d) Abandonment After 60 Days
If you do not collect or arrange redelivery within 60 days of the parcel being returned to us, the goods will be deemed abandoned. We will:
- Be under no obligation to retain the goods or issue any refund
- Be entitled to dispose of, donate, or resell the goods at our discretion
- Retain the payment in full as compensation for our contractual performance and the costs of production, shipping, handling, and storage
(e) Chargebacks on Refused Deliveries
A customer who refuses delivery and subsequently initiates a chargeback claiming non-receipt will be treated as having filed a fraudulent chargeback under Section 10 of these Terms. We will submit full courier evidence (including tracking logs, delivery attempt records, and our communications) to the bank and will pursue the administrative fee and other remedies set out in Sections 10.4 to 10.6.
6.6 Customs and Import
We ship on a Delivered Duties Paid (DDP) basis to our listed destinations, meaning all import duties and taxes are included in the price you paid. If any additional charges are raised in exceptional circumstances, please contact us immediately and we will resolve with the courier.
7. ADDRESS ERRORS AND RE-DELIVERY
If you identify an error in your delivery address after placing your order, please contact hello@ainnlondon.com immediately. If the order has not yet shipped, we will update the address free of charge. If the order has shipped:
- We will assist you in liaising with DHL to redirect the parcel where possible
- Any redirection fees charged by the courier will be payable by you
- If the parcel is returned to us and needs to be re-dispatched, the customer is responsible for the re-shipping cost and a £25 administrative handling fee
8. CANCELLATIONS
8.1 24-Hour Cancellation Window
You may cancel your order for a full refund within 24 hours of placing it, provided production has not yet commenced. To cancel, email hello@ainnlondon.com with your order number within the 24-hour window. Refunds under this clause will be processed within 7 business days to the original payment method.
8.2 No Cancellation After 24 Hours
After 24 hours, orders cannot be cancelled or refunded. This is because we commit materials, book artisan hours, and initiate production on your order within 24 hours of placement. These costs cannot be recovered once committed.
In exceptional circumstances (such as bereavement, serious illness, or other significant life events), we may, at our sole discretion, offer store credit in lieu of a refund. Any such decision is made case by case and is not a right under these Terms.
8.3 Personalised Goods — Statutory Position
Under UK consumer law (Consumer Contracts Regulations 2013, Regulation 28(1)(b)), goods made to the consumer's specifications or clearly personalised are exempt from the 14-day statutory right to cancel. As every AÏNN London garment is made to your individual measurements and, in most cases, further personalised, this exemption applies to all orders.
8.4 Your Statutory Rights
Nothing in this section affects your statutory rights in respect of goods that are faulty, not as described, or not of satisfactory quality. Those rights are addressed in Section 9.
9. FAULTY OR INCORRECT ITEMS
9.1 Our Commitment
Every garment is subject to our 8-point quality check before dispatch. Despite this, if your garment arrives faulty or is not what you ordered, we will put it right.
9.2 What Qualifies as a Fault
A fault is defined as a significant defect affecting the wearability or appearance of the garment, including:
- Seams that have opened or are not secure
- Missing or significantly displaced embroidery panels
- Fabric tears, holes, or stains present on arrival
- Garment stitched to significantly different dimensions than ordered (outside the 3-5 inch seam allowance)
- Wrong item sent (different to what was ordered)
9.3 What Does Not Qualify as a Fault
The following are not faults and are not eligible for refund or exchange:
- Minor variations in hand embroidery (thread density, motif placement, colour depth)
- Slight colour variation from website photographs due to monitor calibration or dye batch differences
- Natural irregularities in silk, organza, tissue, jamawar, and similar natural fibres
- Fit issues arising from customer-provided measurements that were inaccurate
- Variation in fit, drape, or silhouette on bespoke or reference-image orders within the normal nature of handcrafted work (see Section 3.6)
- Requirements discussed with us in conversation but not entered into your order (see Section 5.3)
- Change of mind, change of colour preference, or change of occasion
- Wear-and-tear damage, damage from washing or pressing, or damage from alterations by third parties
9.4 How to Report a Fault
When your outfit arrives, please inspect it straight away. You must report any fault within 24 hours of delivery by emailing hello@ainnlondon.com with:
- Your order number
- A clear description of the fault
- Photographs showing the fault clearly, in natural daylight
- A short video where the issue is structural (e.g. broken zip, loose embellishment)
- The DHL tracking number and delivery date
The 24-hour inspection window is a firm cut-off for issues such as transit damage or handling, which we cannot verify once time has passed. This does not affect your statutory rights under the Consumer Rights Act 2015 in respect of items that are genuinely faulty, not as described, or not of satisfactory quality; such claims are assessed on their merits against our pre-dispatch quality-assurance records.
9.5 Our Resolution Process
Once we receive your report, we will review it against our internal pre-dispatch quality-assurance video and records. We will respond within 3 business days with one of the following outcomes:
- Full repair of the item at our cost (including return shipping both ways)
- Replacement of the item
- Partial or full refund, at our discretion, depending on the nature of the fault
- Declination of the claim if our records show the fault is not genuine
9.6 Return Shipping for Faulty Items
For genuinely faulty items, we will arrange and pay for return shipping. Do not return items without first contacting us — unauthorised returns will not be accepted.
10. PAYMENT DISPUTES AND CHARGEBACKS
IMPORTANT: BEFORE INITIATING A CHARGEBACK
If you have any concern about your order, please contact us FIRST at hello@ainnlondon.com. Almost all customer issues can be resolved quickly and amicably through direct contact. We take customer concerns seriously and will work with you to find a fair outcome. Initiating a chargeback with your bank before contacting us directly is considered a breach of these Terms and may result in the fees and legal action described below.
10.1 Duty to Contact Us First
By placing an order with AÏNN London, you agree that in the event of any concern, question, or dispute about your order, you will contact us directly at hello@ainnlondon.com before initiating any chargeback or payment dispute with your bank or card issuer. We commit to responding to any customer contact within 24 business hours and to working with you in good faith to resolve the issue.
10.2 Chargebacks We Will Successfully Defend
For every order, AÏNN London retains comprehensive evidence that we routinely submit in chargeback disputes, including:
- Time-stamped order confirmation and email delivery logs
- Complete customer service communication records (email, WhatsApp, telephone logs)
- Internal pre-dispatch quality-assurance video of the completed garment
- DHL tracking logs showing dispatch, transit, and delivery or delivery attempts
- Proof of delivery or signed receipt where available
- Evidence of any customer-initiated delivery refusal or non-collection
On the basis of this evidence, we successfully defend substantially all chargebacks initiated against us, and we pursue the contractual consequences set out below against customers who initiate unsuccessful or fraudulent chargebacks.
10.3 Fraudulent and Unsuccessful Chargebacks
A chargeback is considered fraudulent or unsuccessful where it is:
- Initiated on grounds that are contradicted by our evidence (e.g., claiming non-delivery where tracking shows delivery)
- Initiated without first contacting us as required under Section 10.1
- Resolved in AÏNN London's favour by the bank or card issuer
- Withdrawn by the customer after we have compiled and submitted dispute evidence
- Otherwise determined to have been made in bad faith or without legitimate grounds
10.4 Chargeback Administrative Fee
In the event of a fraudulent or unsuccessful chargeback, you agree to pay AÏNN London an administrative fee of £485. This fee reflects the genuine actual costs we incur in defending such disputes, broken down as follows:
- Bank dispute handling fee — £25 (actual processor fees)
- Administrative time (evidence compilation, correspondence) — £160 (4 hours @ £40/hr)
- Evidence preparation (tracking, communications, production records) — £100 (2.5 hours @ £40/hr)
- Legal and dispute advisory review — £200 (1 hour @ £200/hr)
- TOTAL — £485
This fee is separate from and additional to any refund of the value of the goods that we are entitled to recover.
10.5 Additional Recovery
Where a chargeback is fraudulent or unsuccessful, we further reserve the right to recover:
- The full original value of the goods, where not already recovered via the bank dispute
- Any penalty fees charged to AÏNN London by our payment processor or merchant bank as a result of the dispute
- Statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable
- Reasonable legal and court costs if court proceedings become necessary
10.6 Legal Action
We take chargeback fraud seriously. Where a chargeback has been initiated without legitimate grounds and the customer refuses to withdraw or remedy the situation, we reserve the right to pursue debt recovery through:
- Direct correspondence seeking amicable resolution
- External debt recovery agencies
- Civil proceedings in the County Court
- Where applicable, enforcement of any County Court Judgment through County Court Bailiffs or a Third Party Debt Order
A decision by your bank to refund you under the chargeback process is a banking administrative procedure and does not determine your legal liability to AÏNN London under this contract.
10.7 How to Avoid Any of This
If you have any concern about your order — delivery timing, order status, product quality, anything at all — please email hello@ainnlondon.com. We will respond promptly and work with you to resolve it fairly. This clause exists to deter abuse of the chargeback system, not to penalise genuine customers.
11. INTELLECTUAL PROPERTY
11.1 Our Content
All content on our website — including but not limited to product photography, product descriptions, written content, logos, design elements, code, and the overall look and feel — is owned by or licensed to AÏNN London and is protected by copyright, trademark, and other intellectual property laws.
11.2 Permitted Use
You may view and use our website for personal, non-commercial purposes. You may share links to our product pages and blog posts on social media. You may not:
- Copy, reproduce, or republish our content for commercial purposes without written permission
- Use our product photographs on competing websites, marketplaces, or dropshipping stores
- Reverse-engineer or copy our designs for resale
- Use the AÏNN London name, logo, or trading style to imply endorsement or affiliation without written permission
11.3 User-Submitted Content
If you submit content to us — such as photographs, reviews, social media tags, or testimonials — you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content in connection with our business (for example, sharing customer photos on our social channels with credit). You retain ownership of your content and may withdraw this licence for future use at any time by contacting hello@ainnlondon.com. Content already published will be removed within a reasonable period on request.
12. DATA PROTECTION AND PRIVACY
12.1 Our Privacy Policy
Our Privacy Policy explains how we collect, use, store, and protect your personal data. It forms part of these Terms and is available at www.ainnlondon.com/policies/privacy-policy.
12.2 International Data Transfer
Because our production atelier is based in Pakistan, some of your personal data (including your measurements, contact details, and order information) is transferred to and processed there. We have appropriate safeguards in place for this transfer, as explained in our Privacy Policy.
12.3 Your Rights
You have rights under UK GDPR, including the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact hello@ainnlondon.com.
13. OUR LIABILITY TO YOU
13.1 Consumer Rights
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter where it would be unlawful for us to exclude or limit our liability
- Your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015
13.2 Our Liability Cap
Subject to Section 13.1, our total liability to you in relation to any order or claim shall not exceed the amount you paid for the order giving rise to the claim.
13.3 Indirect Losses
We are not liable for any indirect or consequential losses arising from delays or non-delivery, including but not limited to losses relating to the timing of a wedding, event, or other occasion. We recommend ordering well in advance of any significant date and booking any event-related alterations with appropriate time buffer.
14. FORCE MAJEURE
We are not liable for failure or delay in performance caused by events outside our reasonable control, including but not limited to:
- Natural disasters, severe weather, earthquakes, floods, or fires
- War, terrorism, civil unrest, or government action
- Pandemic, epidemic, or public health emergency
- Strikes, lockouts, or industrial action affecting courier or workshop operations
- Failure of telecommunications, internet, or payment infrastructure
- Failure or delay of any carrier, courier, or supplier outside our reasonable control
- Customs delays, trade restrictions, sanctions, and national or religious holidays (including Ramadan and Eid periods)
If such an event affects your order, we will contact you to keep you informed and will work to minimise the impact. As our goods are made to order and produced specifically for you, no refunds, cancellations, or compensation will be issued for delays resulting from events beyond our reasonable control. Our estimated delivery dates are provided in good faith but are not guaranteed, and a delay of this kind does not, on its own, entitle you to a refund or cancellation where the order is otherwise as described.
15. GOVERNING LAW AND DISPUTE RESOLUTION
15.1 Governing Law
These Terms, and any dispute arising from them, are governed by the laws of England and Wales.
15.2 Jurisdiction
You and we agree that the courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.
15.3 Informal Resolution First
Before taking any legal action, we encourage you to contact us at hello@ainnlondon.com to resolve any issue informally. We commit to responding within 24 business hours and working in good faith to find a resolution.
15.4 Online Dispute Resolution
UK customers may contact Citizens Advice or their local Trading Standards office for guidance on consumer matters.
16. GENERAL PROVISIONS
16.1 Severability
If any provision of these Terms is found by a court to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 Waiver
A failure or delay by us to enforce any right under these Terms does not constitute a waiver of that right.
16.3 Assignment
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to a successor entity in the event of a sale, merger, or reorganisation of our business.
16.4 Entire Agreement
These Terms, together with our Privacy Policy, Returns Policy, Shipping Policy, and any order confirmation, constitute the entire agreement between you and AÏNN London in relation to your order.
16.5 Contact
For any questions about these Terms or your order:
Email: hello@ainnlondon.com
WhatsApp: +44 (0)7447 196992
Post: AÏNN London, Maisondelan Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
— END OF TERMS AND CONDITIONS —
